Refund And Cancellation Policy
DOCHOLLYDAY and its representatives shall recognize the cancellation/return of services, activities, contracts, products, and services with a monetary refund in specified situations.
It is the philosophyDOCHOLLYDAY and its representatives to charge a reasonable fee for, and to ensure fair access to recreational facilities, activities, events, products, and services.
When a customer initiates action with a registration or reservation, then he/she becomes responsible for a fair portion of the expense for providing that facility, activity, event, product, contract, and/or service.
We are committed to a non-punitive practice of refunding money for purchases that recognizes the customer’s affect on preparation/planning expenses and opportunity cost for the class.
When a customer initiates action with a registration or reservation, then he/she becomes responsible for a fair portion of the expenses for providing that facility, activity, event, product, contract, and/or service. Please understand thatDOCHOLLYDAY’s instructors, (hereinafter “MJB/DWD/MRB”) are individuals who presents classes in NRA Basic Pistol Shooting Course, NRA FIRST Steps Pistol Orientation, NRA Basic Rifle Shooting Course, NRA FIRST Steps Rifle Orientation, NRA Basic Shotgun Shooting Course, NRA FIRST Steps Shotgun Orientation, NRA-NMLRA Black Powder Rifle, Basic Pistol Shooting Instructor, Basic Rifle Shooting Instructor, California Department of Justice Handgun Safety Certificate, California Department of Justice Handgun Safety Class, NRA Range Safety Officer, NRA Firearm Home Safety, NRA Refuse to be a Victim, Boy Scout Rifle Shooting Merit Badge, Boy Scout Shotgun Shooting Merit Badge, Hunter Education, including but not limited to the use of firearms, edged and blunt weapons. “MJB/DWD/MRB”, must within 24 hours of any customer registering and purchasing of any NRA or CA. DOJ class from their website www.dochollyday.com, “MJB/DWD/MRB”, must purchase supplies and books that are Non Refundable or returnable from the NRA or CA DOJ. “MJB/DWD/MRB”, also must pre pay rent to the training facility to hold a seat for each student for that specific date the customer requests. “MJB/DWD/MRB”, are responsible for all Pay Pal credit card fees. None of these fees are refundable to “MJB/DWD/MRB”, and that is why “MJB/DWD/MRB”, will not refund any money after 24 hours of registering for “MJB/DWD/MRB” classes as posted on the www.dochollyday.com website. All of, “MJB/DWD/MRB”, sales are “Final” after 24 hours. “MJB/DWD/MRB”, will allow customer to take the class at a later date, give the class away to another individual, or even sell their class/seat to someone else. “MJB/DWD/MRB”, will honor extension of classes for all of those listed except providing for a full refund for their classes except in rare instances as stated below. “MJB/DWD/MRB” are in full compliance of the State of California Civil Code section 1723 regarding CONSUMER REFUND POLICIES. Please check the link below at State of California Department of Justice below, or, read the policy from its website below: http://ag.ca.gov/consumers/general/refund_policies.php
CONSUMERS REFUND POLICIES
California Civil Code section 1723 Consumers have come to expect stores or catalog companies to offer a refund, credit or exchange when they return items. Sellers are not required by law to accept returned items unless they are defective. However, California law requires that retailers who have a policy of not providing a cash refund, credit or exchange when an item is returned with proof of purchase within 7 days of purchase must inform consumers about their refund policies by conspicuously placing a written notice about their policies, in language that consumers can understand, so that it can be easily seen and read. Some companies may limit exchanges or returns for credit or refunds on all, or some products. Some may not allow exchanges or returns for credit or refunds at all. But whatever the limitation, it must be conspicuously disclosed. Before making a purchase, carefully check the store’s policy. The policy must be displayed either at each entrance to the store, at each cash register and sales counter, on tags attached to each item, or on the company’s order forms, if any. A return policy printed only on a receipt, for example, is not sufficient. If a store violates this law (California Civil Code section 1723), the purchaser can return an item for a full refund within 30 days of purchase. There are exceptions, however to the general rule requiring notice. Notices are not required for sale of perishable goods like food or plants; for items marked, “All sales final,” or something similar; for items which are used or damaged; for items customized for the consumer and received as ordered; for items which cannot be resold for health reasons; or for items not returned in their original packaging. Some stores keep records of consumers who frequently return merchandise and sometimes report that to a central reporting company and may not offer returns or refunds to such customers. The return policy notice must refer to such practice. Consumers who believe a retailer has violated the law can notify the consumer protection division of their local district attorney’s office or by filing a complaint with the Attorney General’s Office.
Access includes equipment rental, group passes, youth passes, and membership with benefit that extends beyond one day.
Activities and Classes are pre-scheduled, advertised curricula for groups, including group safety classes, and range practicals.
Cancellation Fees are conditional charges, initiated by the customer’s cancellation of a contract, to cover the preparation, planning, and opportunity costs of scheduling a facility and/or instruction.
Contracts are agreements to provide facility access or instruction to an identified group at a specified place and time. Challenge course programs, some safety classes, and facility rental are all provided on contract.
Potential Benefit is the maximum possible use that a purchase could have received between the date of purchase and the date of refund request.
Products are tangible items for sale such as educational material, and first aid kits.
Realization of benefit is the first moment that the benefit becomes available to you, i.e. the first day of class, the first facility entry, the day of appointment, the day of sign-ups, etc.
A refund is the reimbursement of fees paid for access, activity, product, or service, in exchange for cancellation or return of that purchase.
Rescheduling Fees are conditional charges, initiated by the customer’s alteration of a contract, to cover the preparation, planning, and opportunity costs of scheduling a facility and/or instruction.
Services are personal benefits, scheduled around the availability of the customer, including fitness consultation, personal training, private and semi-private lessons, and private safety classes.
Payment for access, activities, products, and/or services is due, in full, upon registration/reservation. Participants will be billed via PAYPAL or Cash $ USD upon registration/reservation.
Processing Fees and Cancellation Fees
Within two (2) weeks fourteen (14) days before a scheduled class NO refunds shall be granted. This fee may be waived at the discretion of DOCHOLLYDAY and its representatives , when the customer is applying the entire refund amount toward another purchase fromDOCHOLLYDAY and its representatives.
Contracts that are altered by the user after signature shall be charged a rescheduling fee of 0% of the total contract value, as delineated in the text of the contract.
Contracts that are cancelled by the user within two (2) weeks fourteen (14) days of scheduled class will have a cancellation fee of 50% of the total contract value, as delineated in the text of the contract.
Within the same business day, if a customer changes his/her mind about purchasing a membership, an activity, a contract, or a service and he/she does not realize the benefit within that day, a full refund will be awarded with only a 5% credit card processing fee.
If the event DOCHOLLYDAY and its representatives cancels access, activity, contract, or service, a full refund will be awarded without penalty or processing fee.
Access: Except in pre-defined, special circumstances (see below), access purchases are non-refundable.
Within 24 hours of scheduled class, activities and classes are not refundable, except in pre-defined, special circumstances (see below).
Products: No refunds shall ever be granted for purchases of ammunition
Services: At the customer’s request, and with notice of at least 24-hours prior to the first scheduled service, extention of class date shall be granted. This extention will not exceed past December 31st of the year of purchase.
Within 24 hours of delivery, services are not refundable, except in specific, exceptional circumstances (see below).
Special circumstances, as follow, may justify an exception to the general rule of refund.
Medical issues which render the person unable to participate, as evidenced by a physicians excuse either in writing or by phone
Emergency situations for the participant or family members involving sickness, broken bones, car accident, hospitalization, etc.
All purchases for instruction MUST be used prior to December 31st of the year purchased. Refunds will not be given nor services rendered after the expiration date of December 31st of the year the service was purchased.